Refund policy

LT Boutique London Ltd

Returns & Refunds Policy

We hope that you love your purchase, as we sell both new and preloved fashion, we carefully describe and photograph each item so that you can make an informed choice before purchasing.

Changing your mind

If you wish to cancel your order, you must inform us within 14 days after you, or a person nominated by you, receives the goods. You must clearly tell us that you wish to cancel the order. Once you have informed us of your decision to cancel, you must return the items to us within 14 days.

Condition of returns

All items must be returned with all original brand labels, LT boutique tags and security ribbons and stickers, authentication labels/stickers and any other identification or security features supplied with the item intact and attached. Items must be returned in the condition they were received, and should not be washed, altered or damaged. This does not prevent you from handling or trying on an item to the extent reasonably necessary to establish its nature, characteristics and fit. If an item has been handled beyond what is reasonably necessary and its value has been reduced as a result, we may make an appropriate deduction from the refund where permitted by law.

Our security and identification measures are used to help us verify that the item returned is the same item that was supplied. Please do not remove until you have inspected and tried on the item and are satisfied that you wish to keep it.

All returns are inspected and checked against our photographs and records before a refund is processed

If security or identification features have been removed, damaged or altered, or we have reasonable grounds to believe that the item returned is not the item originally supplied, we may investigate the return. Where the item has been handled beyond what is reasonably necessary and its value has been reduced as a result, we may make an appropriate deduction from the refund where permitted by law. Any refund or other remedy will be dealt with in accordance with your statutory rights.

Return Postage

For change of mind returns, the customer is responsible for the cost of returning the item to us.  We require items to be returned to us via The Royal Mail Special Delivery Guaranteed with an appropriate level of compensation cover for the value of the item. Please retain proof of postage and tracking information until your refund has been completed. This requirement does not affect your statutory rights where an item is faulty, damaged, incorrectly supplied or not as described.

If an item is faulty, damaged on arrival, incorrectly supplied or not as described, please contact us promptly so that we can arrange an appropriate remedy in accordance with your statutory rights.

Refunds

Once we have received and inspected the returned item(s), we will process any refund due without undue delay and where the statutory right to cancel applies, no later than 14 days after we receive the goods back or you provide evidence that you have returned them, whichever is the earlier. Refunds will be made to the original payment method.

Where you exercise your statutory right to cancel the whole order, we will also refund the cost of our basic standard delivery option. If you selected a premium delivery service, the additional charge is not refundable.

Faulty or Misdescribed Goods

Your statutory rights are not affected by this policy. Goods must be as described, of satisfactory quality and fit for purpose where applicable. If you believe an item is faulty or has been materially misdescribed, please contact us as soon as possible.

How to request a return

Please contact LT Boutique London Ltd at returns@ltboutiquelondon.co.uk quoting order number and the SKU number (on the back of our Boutique label) for the item you wish to return.

We will provide the return instructions and the appropriate return address. Please do not send returns to our registered office.

This policy does not affect your statutory rights.